Common Questions and Answers

What happens if I register and then lose my unlock code?
What happens if I have a problem after registering, who can I contact?
What is your upgrade policy?
Do you offer government discounts and site licenses?
What happens if I purchase a new PC, will my unlock code still work?
What platforms does Sound Masker currently run on?
I am having a problem, what can I do?

What happens if I register and then lose my unlock code?

Please drop us an email with the product version and your Order ID and we will get your code back to you within 24 hours.

What happens if I have a problem after registering, who can I contact?

Please contact us and we will be happy to assist.

What is your upgrade policy?

If you choose to purchase the program, you will be entitled to unlimited upgrades, this means you may download and request a new key whenever a new version is available.

Do you offer government discounts and site licenses?

Yes, we offer generous discount on both. Please see the order page for futher details.

What happens if I purchase a new PC, will my unlock code still work?

Yes. Your unlock code will work even if you purchase a new PC, format your current PC etc.

What platforms does Sound Masker currently run on?

Sound Masker currently runs on all versions of Windows ( DirectX8.0 or later is required ). We are currently working on an OSX version for the Mac. If you would like to be informed of the release date of the Mac version, please contact us and we will be happy to keep you posted.

I am having a problem, what can I do?

Please see our help and support page for answers to technical questions.