If you are using Windows Vista, please see here for instructions, otherwise continue below.

Questions

One of the most common questions we get asked is:

I tried to make a recording, but when I play it back, I hear nothing or the playback is very quiet or distorted. Whats up?

In most cases the answer lies with which recording channel is set on your Windows mixer panel. If you have problems recording, the sound card may not be set properly for recording. The sound card controls all playback and recording, and if it isn't set correctly, applications can't record audio.

To set the sound card to record:

1. Open the sound card mixer by choosing Start > Run and entering sndvol32 in the Run text box ( Fig1 ). If you receive an error message, you will need to download sndvol32.exe from our file download page before proceeding.

Fig 1

2. The Windows mixer will open ( Shown below ) Choose Options > Properties

3. The properties windows will show ( shown below )

Under 'Adjust Volume for', select the 'Recording' option. In the Show the Following Volume Controls section, make sure that all devices have a check mark next to them ( Fig3 ). Click OK.

4. Click Select ( enable the checkbox ) for the recording device that you want to use.

If you need to record audio from applications that play on your computer ( such as Atmosphere Lite / Deluxe, Soundmasker, Tinnitus Masker ) , you will want to select an option such as Mixed Output, Stereo Mix, What U Hear, Recording Mixer, or Wave - These are all names for the same channel ( The name of the 'all sound channel' varies depending on your soundcard )

Your sound card may have a different option, but these are the most common options that most cards have. If you do not have any of the above channels, you most likely have out of date soundcard drivers. Updating your soundcard drivers from the manufacturers site will add-in the required channel to your mixer panel.

Once you have found and enabled the 'all sound' channel by checking the 'select' box ( shown below ), record again and adjust the recording level slider as necessary.

It is possible that another application may be forcing the soundcards recording channel to the microphone channel ( voice-type applications, voice recording software ). If this is the case, please contact us and we will assist with configuration.